Terms & Conditions 


1. Overview

This Agreement outlines the terms & conditions between White Raven Creatives & Clients for the development of websites, digital assets, consulting, HubSpot services & marketing systems. Our process is designed with a focus on efficiency, collaboration, & meeting the unique needs of each project.

2. Project Process & Timeline

Each project will follow a structured process with internal benchmarks. These benchmarks are critical for passing the project seamlessly from one partner to the next, ensuring a cohesive and timely completion.

  • White Raven will collaborate with our Client to establish a project timeline, including all key milestones & deadlines.

3. Scope of Work & Revisions

  • The Scope of Work will be defined at the project's initiation. Any requests or demands from the Client that fall outside the agreed-upon Scope of Work may result in additional charges.
  • The Client is entitled to up to two (2) revisions of the website after approval before launch. Subsequent edits & changes will be considered as part of Version 2 (V2) of the website build. For website projects that do not involve a V2 agreement, additional fees will be charged per revision. 
  • For marketing systems, any changes, edits, or alterations to the calendar or Scope of Work beyond three (3) edits per project or calendar will incur additional fees.

4. Additional Work & Fees

  • All fee tables are outlined within the agreed-upon Scope of Work. Additional work that is not defined within the Scope of Work varies depending on the project.
  • If project timelines are extended due to Client requests beyond the initial Scope of Work (including approved marketing system calendars), a $150 per day fee will be charged.
  • Post-launch website edits (if not part of a V2 agreement) & additional marketing system alterations will be billed at a rate ranging from $60 to $150/hour.
  • All additional work must be agreed upon in writing by both parties.

5. Payment Terms

  • All invoices issued by White Raven must be paid by the Client on the agreed-upon due date.
  • A late payment fee of 10% of the total invoice will be charged for any overdue invoices past (5) business days.
  • After (5) business days of non-payment, work will cease until payment is received in full.
  • All payments are final & WRC does not provide refunds of any kind. 

6. Mutual Respect & Transparency

  • White Raven & the Client agree to work together with mutual respect & transparency. Open communication is encouraged to ensure that both parties are aligned with the project's progress & expectations.
  • White Raven is committed to delivering high-quality work & meeting the Client's needs within the agreed-upon Scope of Work & timeline.

7. Termination

  • Either party may terminate the agreement with written notice if there are significant breaches of these terms.
  • Upon termination, the Client is responsible for payment of all services rendered up to the point of termination.
  • All assets created by White Raven for the Client will be handed over no more than 10 days after contract termination.
  • All project work will cease on the day of termination. If a project is not complete, White Raven is not responsible for completion unless otherwise specified in writing by both parties. 

8. Legal & Jurisdiction

  • This Agreement shall be governed by the laws of the jurisdiction in Nebraska, Georgia, & Florida, USA.
  • Any disputes arising from this Agreement will be resolved through negotiation, mediation, or arbitration, as necessary.